If something has gone wrong, this is exactly how to raise it and what happens next.
Step 1 — Raise it: Write to grievance@nishwik.com with your full name, registered mobile number, the product or service concerned, and details of your grievance. Platform users can also submit via the Contact page.
Step 2 — Acknowledgement: Every grievance is assigned a unique reference ticket and acknowledged within 1 to 2 business days.
Step 3 — Investigation & Resolution: Our compliance team investigates the matter and provides a written resolution within 15 to 30 days. For financial loan matters concerning credit assessment, disbursement or repayment, our team coordinates directly with the designated Nodal Grievance Officer of the regulated lending partner.
Officer: Mr. Nilesh Parab
Designation: Head of Grievance Redressal & Institutional Compliance
Email: grievance@nishwik.com
Office Address: 1st Floor, Swaminarayan Building, Above IDBI Bank, 60ft Road, Ambadi Rd, Vasai (West), 401202, Maharashtra, India
Response Time: Acknowledgment within 1 to 2 business days · Target resolution within 30 days
Escalation: In the rare event that a financial product grievance is not resolved within 30 days by the regulated partner institution, you may escalate to the Reserve Bank of India Integrated Ombudsman via https://cms.rbi.org.in/.
For grievances: grievance@nishwik.com. For everything else: support@nishwik.com.